Always prepared to assist you with 24/7 support and prompt response times.
Ready to support with any technical issues to ensure your best experience while using our service.
All supports are available for both Thai and English.
Choose the plan that suit your needs
Recommended for developers and non-mission projects.
The free-of-charge plan included for all NIPA Cloud’s customer. The plan covers infrastructure support, backup and restore service, and guaranteed response times of less than 12 hrs.
Recommended for developers that have production workloads.
Covers all basic plan services, monitor & alert channel at OS level, and guaranteed response times of less than 6 hrs.
Recommended for businesses with critical workloads.
Covers all silver-plan services and guaranteed response times of less than 4 hrs.
Recommended for businesses with critical workloads and need IT support service.
Covers all gold-plan services, dedicated support, monitor & alert channel at application based level, application and operating system support, and guaranteed response times of less than 1 hr.
Benefits of The Support Plans
|Dedicated support channel|
E.g. VM stage, Network connection, Action log
|Monitor & Alert channel||OS based level||OS based level||Application |
|Ticket response time||< 12 hrs||< 6 hrs||< 4 hrs||< 1 hr|
|Operating system support|
|Backup & restore|